Warranty

VWAQ provides a product warranty that makes it quick and easy to return our products.

30-Day Money-Back Guarantee for Any Reason

Products may be returned for a full product refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in VWAQ’s warehouse for inspection, the refund process will begin. 

Extended Holiday Returns Period:  For orders shipped between November 1st and December 31st, are returnable through January 31st.

● Returns must include all accessories
● Returns must be in Manufacturer’s original packaging and include all original packaging materials
● For non-quality related warranty claims, buyer is responsible for return shipping costs
● For non-quality related warranty claims, VWAQ refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through VWAQ’s online store, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by VWAQ or VWAQ’s authorized resellers are covered by warranty, starting from the date of purchase as outlined above. 

VWAQ’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality related warranty claims will be refunded upon return inspection and approval.

Warranties on products are void after having been fully refunded.

Process:
● Buyer must provide sufficient proof of purchase
● VWAQ must document what happens when buyers troubleshoot the product
● The defective item’s model number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection
● For defective items that VWAQ needs to have returned, warranties on those replacements are voided if the wrong item is returned to VWAQ or if the defective item is not returned.

Valid proof of purchase:
● Order number from online purchases made through VWAQ or VWAQ’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized VWAQ reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 60 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 60-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by VWAQ quality control to be in perfect condition.
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Damage from outside sources
● Damage from misuse of products
● Purchases from unauthorized resellers

VWAQ is not liable for:
● Returning personal items sent to VWAQ

When returning items with a prepaid shipping label provided by VWAQ, VWAQ takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. VWAQ does not provide refunds for items damaged in transit for non-quality related warranty claims. 

 

Authorized Resellers and Distributors

Official seller

Warranty covers purchases from

VWAQ Website

VWAQ

Amazon.com

VWAQ - US

VWAQ - Canada

eBay.com

VWAQ

Newegg.com

VWAQ

Wayfair

VWAQ

Etsy

VWAQ

Google Express

VWAQ

Walmart (online, US only)

VWAQ

Houzz

VWAQ